Contact DiscountIQ support
The primary support channel for DiscountIQ is email. Send your request to:
What to include in a support request
For faster troubleshooting, include the information relevant to your issue:
- Your Shopify store domain.
- A short description of what you were trying to do.
- The affected product, SKU, variant, discount or promotion name where applicable.
- What you expected to happen and what happened instead.
- Screenshots of the issue, provided they do not expose sensitive credentials or customer information.
- The approximate time the issue occurred.
App or installation issue
Tell us where the setup stopped and include any visible error message.
Discount behavior
Include the discount name, relevant products or SKUs and the expected rule.
Catalog or pricing issue
Include affected products or variants and the values you expected to see.
Billing or account question
Include your store domain and the billing or plan question. Do not send payment card details.
Security and sensitive information
Never send passwords, Shopify login credentials, one-time passwords, recovery codes, payment card numbers, private API keys or other authentication secrets by email. Aapview Labs support does not need these credentials to begin troubleshooting a DiscountIQ issue.
If you believe you have discovered a security issue affecting DiscountIQ, email hello@aapviewlabs.com with the subject “DiscountIQ security report” and provide enough information for us to investigate without exploiting or exposing other users or stores.
Policies and product information
General Aapview Labs contact
For enquiries that are not related to DiscountIQ support, you can also contact Aapview Labs through the main website at aapviewlabs.com.